Return & Refund Policy

At Shine Beauty Shop, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
• The item must be in the same condition as when you received it.
• Proof of purchase (order number or receipt) is required.

For hygiene and safety reasons, opened or used cosmetic products cannot be returned or refunded, unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as receiving a damaged, defective, or incorrect item).

Non-Returnable Items

The following items cannot be returned:

• Opened or used cosmetic products
• Gift cards
• Clearance or final sale items (if applicable)

Contact Us

If you have any questions about our Return & Refund Policy, please contact us. We're always happy to assist you.